Terms of service.

1. Acceptance of Terms

By accessing, browsing, or using the services provided by CaseStatusAPI (accessible via casestatusapi.com), which is owned and operated by ComplyWhiz LLC ("Company", "we", "us", or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must immediately cease all use of our services.

You must be at least 18 years old (or the age of majority where you live) to buy a report or plan. CaseStatusAPI is for adults handling their own or their family's immigration cases and is not directed to children under 13 (see the Privacy Policy).

2. Description of Service

CaseStatusAPI provides users with interactive analysis tools and educational content to interpret and visualize public and system-level USCIS status payloads ("Services"). Our tool analyzes the raw JSON data that users fetch from their own USCIS online accounts to compile simplified visual timelines, point out potential system updates (such as Silent Updates), and check standard configuration data.

3. Disclaimers and No Legal Advice

4. Subscriptions, Payments, and Billing

Certain portions of our Services may require payment or a subscription purchase (e.g., unlocking detailed case breakdown metrics or premium analysis logs).

• Pricing and Plan Details: Applicable rates and features are displayed on the checkout modal prior to checkout. We reserve the right to modify subscription fees or add charging thresholds with prior notice.
• Billing Cycle: Subscriptions are billed on a recurring basis (e.g., monthly, annually) corresponding to your selected tier. Subscriptions renew automatically at the plan's regular price until you cancel; a first-period discount applies only to the first payment. Before checkout you are shown the renewal price and asked to agree to it, the confirmation email repeats it with how to cancel, and Annual subscribers get a notice 16 to 30 days before each yearly renewal.
• Cancellation: You may cancel your subscription at any time online, through your account dashboard or billing settings, or at casestatusapi.com/manage without signing in. Your access to premium features will continue until the end of the current paid billing period.
• Refund Policy: Due to the immediate delivery of digital analysis and processing server resource allocations, all purchases, fees, and charges are non-refundable, except under the Report Guarantee and the 7-day refund below, where required by law, or as specified during promotional periods.
• Report Guarantee (money-back): If you paid for a report or analysis and it did not load or was not delivered, email info@casestatusapi.com within 7 days of the charge. We will fix it, and if we cannot, we will refund that charge in full. The guarantee covers delivery of the report you paid for; it does not cover the content of your USCIS data or the outcome of your case.
• 7-day refund (Annual or Lifetime): If you buy Annual or Lifetime and change your mind, you can ask for a refund within 7 days of the payment, with "Request a refund" on your account page or by emailing info@casestatusapi.com. We refund what you paid minus $2.99 for each report you ran after paying (at least one report), once per customer. A report is one case in one state: opening a report again, or checking a case that has not changed since your last report, does not count, and each case in a multi-case report counts once. For Annual, this covers the first payment, not renewals. Most refunds are made right away; some are checked by us first and made within 2 business days. When the refund is made, your Annual or Lifetime access ends and Annual stops renewing. It does not cover Monthly, one-time reports or renewals; the Report Guarantee above still applies to reports that did not load or were not delivered.

5. User Accounts and Security

To use certain premium aspects of CaseStatusAPI, you may be required to register for an account. You represent and warrant that all registration information you submit is accurate and truthful. You are solely responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

6. Acceptable Use and Prohibited Conduct

When using CaseStatusAPI, you agree to comply with all applicable local, state, federal, and international laws. You explicitly agree not to:

• Submit or paste case status payloads containing data you do not have permission or legal authority to access or parse.
• Decompile, reverse-engineer, disassemble, or extract the proprietary logic, pricing schemas, or parsing code of CaseStatusAPI.
• Implement automated crawlers, bots, scrapers, or other scripts to systematically extract data or mass-parse records from our website.
• Share your premium account credentials or subscription access keys with unauthorized third parties.

7. Intellectual Property

All original contents, features, UI layouts, branding elements, designs, text, graphics, and code on the CaseStatusAPI website are the exclusive property of ComplyWhiz LLC and are protected by United States and international copyright, trademark, and intellectual property laws. You are granted a limited, personal, non-transferable license to view and print reports generated by our tool for your own personal use.

8. Limitation of Liability

To the maximum extent permitted by law, ComplyWhiz LLC and its directors, employees, partners, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, use, goodwill, or other intangible losses — arising from (i) your access to, use of, or inability to access or use the Services; (ii) any content obtained from the Services; or (iii) any unauthorized access to, use of, or alteration of your data or transmissions. This applies whether the claim is based on warranty, contract, tort (including negligence), or any other legal theory, and even if a remedy described here is found to have failed of its essential purpose.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

10. Changes to Terms

We may update these Terms from time to time. For minor edits, we will update the "Last Updated" date at the top of this page. For material changes — anything that meaningfully affects your rights or how we handle your data — we will notify you, give you a plain-language summary of what changed, and ask for your active consent before those changes take effect for you. This mirrors the commitment in our Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact our support team at:
info@casestatusapi.com